TERMS & CONDITIONS

Important Disclaimer

根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。 Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

General

Bubble Farmers Ltd (“www.bubblefarmers.com”) owns and operates this Website.  This document governs your relationship with www.bubblefarmers.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.bubblefarmers.com. www.bubblefarmers.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Registration

  • You must be 18 years old or over and must complete the registration procedure to order on our web site. No one below 18 is authorized to enter any personal information on this website; should we understand that any person below 18 has registered or ordered through this website we will immediately suppress any information related to this person. Please inform us should you happen to hear that a person below 18 has registered to our website.
  • You must supply us with your email address, your name and full address, your telephone and mobile phone number and any other information which would help our delivery team to locate you at the time of the delivery.
  • An account is automatically created upon your first purchase on the site. In order to log into your account next time you can choose “log in” on the Check Out Page. Your initial password was automatically generated, you will need to request a new password using the “Lost Password” process.

Terms of Sales

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from delivery service delays or force majeure for which we will not be responsible.

In order to contract with www.bubblefarmers.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.bubblefarmers.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Photos shown on our website might differs from actual products, descriptions prevail.

 

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will constitute the acceptance of your order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
For some non-conventional delivery areas extra costs will be charged in addition; you will be informed of such additional charges before dispatching your order, your refusal will cancel your order.

 

(c) Payment
Payment is done via PayPal. Your confirmation email will be issued once payment is done, and your order is paid.

Orders and Deliveries

Once an order is paid and confirmed, amendments or cancellations are not possible.
Goods are subject to availability. We cannot be held responsible if the goods you wish to purchase are not available. We will always try to supply you with the full quantity that you have ordered. We deliver to most of Hong Kong areas; however, some areas are not covered; the list can be found in the “deliveries” section of our website www.bubblefarmers.com.

Orders will be delivered based on our Delivery Schedule(see “deliveries“) and customers will be informed of the day and time slot by email beforehand; if not suitable, free changes can be requested by email or by phone at least 24 hours prior to delivery day. Deliveries are made using the details each customer has specified while registering on our website; it is the customer’s responsibility to make sure his personal data are accurate; otherwise a re-delivery could occur (HK$180).

It is the customer’s responsibility to ensure an appropriate person is available at the delivery address at all times during the delivery slot previously emailed to her/him. In case, no one is at the address when delivering and no new delivery slot has been arranged (at least 1 day before delivery date), we would leave the box(es) in front of the customer’s door or at the Building Management Office at customer’s own responsibility. If these options are not suitable for any reason (location, refusal from Caretaker/Mgt Office), contact info@bubblefarmers.com to discuss a solution.

At the time of delivery, the customer or someone on his behalf MUST inspect the goods. If someone at the delivery address other than the customer signs for the goods; we would assume this person is authorised by the customer to do so.
All deliveries must be received by a person of 18 years old or above; we reserve the right to request a proof of age (ID card or Passport).

Any losses or damages must be reported within 24 hour after by a notification emailed to us at orders@bubblefarmers.com. We will not be responsible for any loss or damage caused to the goods after the contract has been concluded.
Refund requests made are handled on a case by case basis and are issued at our sole discretion.

Order Process

  1. Browse our products on the website shop.
  2. Add to cart with the quantity desired (you can adjust your cart any timeafter)
  3. Preview your cart once you are ready.
  4. Shipping prices and details will be automatically calculated in the checkout page once you inform your address.
  5. Add additional information for the delivery man (location, where to drop in case if no one is at home, lift or no lift information, etc…)
  6. On the checkout page you can choose your shipping method (free or express) and the cost will be added accordingly.
  7. Place your order by proceeding to payment with PayPalsecure payment (you can use your PayPal Account if you wish, but you don’t need an account to pay).
  8. After payment you will be redirected to the shop. Your order is processing, and you get an email confirmation right away from us. (also a payment confirmation by PayPal).
  9. Delivery company will contact you a day before delivery to inform you of your delivery time.
  10. Delivery will occur from 9AM to 1PM or from 2PM to 6PM
  11. Delivery man will contact you 1h before delivery on the day of delivery too
  12. Enjoy your Champagne!

Wharehouse

All our bottles are stored flat and packaged in a climate control warehouse in Hong Kong.
We guaranty that quality is preserved in our storage, and during delivery. 

Minimum Order

The minimum order is 1 box. This is the equivalent of 6 bottles for regular Champagne of 750ml, and 3 bottles for magnums of 1500ml. We do not allow pick and mix cases so a box is always of the same product at the exception of our “Panaché Mix” which comes in 2 bottles of 3 varieties for regular Champagnes of 750ml and 1 bottle of 3 varieties for Magnums of 1500ml. See our shop page for details.

Product and Packaging

We sell our Champagne in boxes of 6 bottles. The Champagne comes in bottles of 75cl and are packaged with great care at the place of production in France. The carboard box dimensions are 32.5 × 25.5 × 20 cm and weights approximately 10kg. 

Normal Delivery

We deliver all over HK island, Kowloon and New Territories except Outlying islands. Tung Chung and Discovery Bay area are covered at a flat rate of 100$HKD. We deliver once a week, every Thursday. Place your order before Tuesday 10pm to get your order guarantied on the Thursday of the same week.  

Express Delivery

We offer express delivery at a flat rate of 180$HKD to all areas covered. This guaranties your order will be delivered to you 48hrs after your order, any days of the week. (Express delivery for Tung Chung and Discovery bay areas is 280$HKD). 

Delivery Company

We use Newline for our deliveries across Hong Kong. They guaranty rigorous service with a call a day prior to delivery to inform you of your next day timeslot. The driver will also contact you 1hours before delivery to make sure all is okay. (no payments are accepted during delivery, and the driver will never ask you for any payment).

Delivery Requirements

  • Our delivery’s truck must be able to park not further away than 50 meters from the delivery point.
  • Please share in the special notes section if you are living in a walk-up building and at which floor
  • Deliveries to living aboard boats; we deliver to marina’s receptions only, not to boats; our responsibility ends up at marina’s reception desks.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Bubble Farmers Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.bumblefarmers.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.bubblefarmers.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.bubblefarmers.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trademarks, images of personalities and third party copyright:
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.bubblefarmers.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.bubblefarmers.com

Indemnity

You agree to indemnify, defend and hold harmless www.bubblefarmers.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

www.bubblefarmers.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments at info@bubblefarmers.com

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.bubblefarmers.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.bubblefarmers.com

Privacy Policy

You can find our privacy policy page at this page.